Frequently Asked Questions

These are the questions people in Woodbury and the surrounding Washington County suburbs ask when they call about water in the house. Each one opens with the answer.

The lower-level carpet is soaked right now. What do I do before anyone arrives?

Cut the power to the lower level at the panel if any outlet, the furnace, or the water heater is standing in water. Close the main if a pipe is the source. Pull furniture legs and boxes up off the carpet, photograph every room, and leave the wet drywall alone. Basement flooding cleanup picks it up from there.

The pump in the pit stopped during last night's storm. Will the water keep coming?

Yes, as long as the ground around the footing is saturated. The pit fills from the drain tile whether or not the pump runs, and in a June downpour it can refill in minutes. Check the breaker and the float, and if it will not restart, call. Sump pump failure cleanup deals with the water that got past it.

There is a brown ring on the family room ceiling under the upstairs bath. How far has it gone?

Usually farther than the ring. Water that leaks past a tub drain or a toilet seal spreads across the top of the drywall and down the joist bay before it shows. Do not push on a bulge. Ceiling water damage repair drains the sag, meters the joists, and finds out whether the wall below took any of it.

A pipe froze in the garage wall and split when it warmed up. Who comes first?

A plumber stops the water, and the cleanup crew dries the house, often the same day. Close the main, warm the house, and open the cabinet under any sink on that wall. Frozen pipe cleanup starts by working out how long the line ran before anyone noticed.

Icicles line the whole eave and the bedroom wall is damp. Is that the roof?

It is meltwater backing up behind an ice dam, not a failed shingle. Snow melts over the warm attic, refreezes at the cold eave, and the pool behind the ridge of ice works under the shingles and into the wall. Knocking the ice off with a hammer breaks shingles. Ice dam and roof leak water damage work dries the insulation and the wall once the dam is dealt with.

I ran a shop vac and two fans over the weekend. Is the basement dry?

Not under the carpet, and not inside the walls. Pad holds water like a sponge, the bottom plate of a framed wall wicks it up, and foam-backed drywall traps it behind the paper. Structural drying puts a meter on those materials and runs equipment until they read dry.

The water heater in the utility room let go. Is that a big job?

It depends on how long it ran and what was on the floor. Forty gallons plus whatever kept feeding the tank spreads across a slab fast and finds the carpet in the next room. Shut the cold supply valve on top of the tank and the gas or the breaker. Water heater leak cleanup handles the floor and the walls around it.

Does homeowners insurance cover a flooded basement in Woodbury?

This site cannot read your policy, and no one here will guess at what it pays. A burst pipe or a failed appliance is often treated as a sudden loss. Water through the sump pit or a floor drain usually needs a separate backup rider, and seepage through the foundation in a thaw is commonly excluded. Ask the crew for photos, readings, and a written scope, and let your adjuster work from those.

Do I need a permit from Woodbury to put the lower level back together?

Not for the drying and cleanup. Woodbury does require a permit for finishing a basement, and a rebuild that replaces drywall, plumbing, or wiring generally falls under the same rule. Oakdale, Cottage Grove, Lake Elmo, and Stillwater run their own inspection desks. The provider pulls the permit when the reconstruction needs one.

Hail hit us on June 19 and now the ceiling is stained. Is that two separate claims?

Often it is one storm claim with two trades. The roofer replaces what the hail broke, and the water damage crew dries the attic insulation and the ceiling below it. Photograph the ceiling now, before it dries and the stain fades, and tell both the roofer and the adjuster the date.

Our house is in Lake Elmo on a well. Does anything change?

Only the shutoff. Turn off the breaker for the well pump instead of looking for a street-side valve, and tell the crew the house is on a well and a septic system, because the drying water and the discharge have to go somewhere other than the drain field. The rest of the job is the same.

The basement smells like a wet towel every spring but I never see a puddle. Should I call?

Yes. A walkout or lookout slab that sits near the spring water table can take on moisture through the floor and the lower wall without ever showing standing water. The smell is the pad and the bottom plate telling you they are damp. A provider can meter the room and say whether it is a drying job or a grading and drainage problem.

How do I check that the provider is licensed in Minnesota?

Providers represent their own licensing and insurance. Minnesota licenses residential building contractors through the Department of Labor and Industry, and the About page links to the state's explanation of who needs one. Ask for the license number and a certificate of insurance before the rebuild begins.

What should I say when I call about water in a Woodbury house?

Call (651) 461-4569. Tell whoever answers which level is wet, where the water seems to have come from, whether it has stopped, and whether the power downstairs is on or off.

Still Have Questions?

Call us at (651) 461-4569. We are happy to help.

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